App questions and website corrections
Email [email protected]. This is the support address used in the DebtFree app. For an app issue, include your app version, iOS version, and what happened. For a website issue, include the page address and browser.
For a calculation concern, send a small hypothetical example with balances, APRs, payments, and the result you expected. Do not send account numbers, passwords, bank credentials, or unredacted statements.
Common app questions
Where do I manage an Apple subscription?
Use your Apple account’s subscription settings. Apple’s subscription cancellation instructions explain the process. Uninstalling an app does not by itself cancel a subscription.
Why does a forecast differ from my statement?
Payment timing, fees, rate changes, and lender rules can affect interest. Check current balances and terms, then review the website’s monthly assumptions. A lender payoff quote is the appropriate source for an exact settlement amount.
Accessibility feedback
If a control or chart is difficult to use, tell us which page, device, and assistive technology you used, if you are comfortable sharing that. You can describe the issue without sending financial information.
If a payment is unaffordable
Product support cannot negotiate with lenders or give personal financial advice. The CFPB’s credit card guidance is a useful starting point for contacting an issuer.